About ADS Global - Contact Center Services

ADS has been developing call centers with a wide variety of call center management solutions and consulting services since 1986. Our people have built and operated call centers for Fortune 1000 companies in many industries.

Our facilities are designed to deliver a wide range of services including:

• Customer acquisition and retention
• Web-enabled customer service
• Employee care services
• IT help desk and other technical support
• Market research and customer value management
• Database marketing services
• Interactive customer services

ADS's high tech customer contact center in the Caribbean offers the latest telephone and web-based contact methodologies. The contact center activities that will help you deliver services to your customers and employees include:

• Inbound call processing for
  
  
  • Sales inquiries
  • Internal support
  • Customer support
    
    
• Outbound telemarketing campaigns
• E-mail and regular mail processing
• Web enabled customer contact