The Team
  • Technical Director
  • Shift Manager
  • Project Manager
  • Quality Supervisor
  • Development Manager
  • Financial Controller
  • CEO
  • Client Relations Manager
  • COO
  • Senior Production manager
  • Project Implementation Manager
  • Director of Data Operations
  • Training
Ainsley Esmie
Development Manager
Training
Ainsley Esmie Joined the ADS-Global family in December 2013 as our Training & Development Manager. He joins us with a wealth of knowledge and experience from the Call Centre Industry. With a Degree in Marketing Management and 5 Years in Training and Development, He has made his mark in low, mid, and high risk collections, controlled sales, aggressive sales, web chat alongside customer care & services. He has a passion for developing managers in finding their truest potential while guiding them into inspiring their respective teams to further attain organizational excellence. He is a great addition to the ADS-Global Ltd family as he strives to develop and manage a well-structured and professional Training environment.
Danero Spence
Client Relations Manager
Responsible for coordinating all International media related telemarketing projects for clients in the US, Canada and UK. Also responsible to give these clients a wonderful client experience and provide expert advice, feedback and strategies on their projects.
Diedre Rose
Senior Production manager
Managing Subscription acquisition and renewals for paid and controlled business to business magazines Work with our clients to develop telemarketing registration programs for webinars, conferences, and trade shows.
Rochelle Ried
Technical Director
Rochelle Reid has been with the company since January 2008, starting out as a Junior Programmer/Analyst then moving up the ranks to become the I.T. Department Manager. Her responsibilities include overseeing technological aspects of the company, including hardware, software as well as human resources, with the ultimate aim of ensuring that ADS remains competitive with Technological advances. Rochelle is a graduate of The University of Technology, Jamaica where she received her BSc. in Computer Studies and Management. Her educational goal is to complete her MSc. in Information Systems Management. Fun Fact: Rochelle loves to watch cartoons.
Franklyn Hunter
Director of Data Operations
Hi! I’m challenged with the tasks of Maintaining and supporting ADS fast growing integrated databases for clientele. Acquiring data from a vast variety of sources to convert into readable, uniform and clean information that’s accessible to modern systems/applications. Additionally, the development of systems to carry out usual operations. Importantly, the detailed processing and fulfilling of Subscription orders.
Heather Waugh-Gordon
Project Implementation Manager
Her current functions at ADS Global include project implementation and client relations for both domestic and tourism related projects.
Ian Harper
Shift Manager
Primarily responsible for TM’s performance and development by encouraging best practices and establishing benchmarks to gauge such performances. Conducts Performance reviews and needs analysis to further develop TMs skillset. Maintains and improves call centre operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, managing system and process improvement and prepare such reports by collecting, analysing and summarizing data and trends.
Kamesha Whyte
Quality Supervisor
To meet quality objectives by ensuring that the quality of the calls meet the auditing expectations, track the agent's quality performance and to implement corrective measures. To prepare quality documentation and reports and to help to enhance customer-service standards.
Kerry Ann Lawrence
Financial Controller
Kerry-Ann Lawrence is responsible for all general accounting functions, which includes establishing internal control procedures. The development and production of monthly management accounts. The development and analysis of budgets and forecast and the evaluation of the organization performance and productivity.
Richard Morgan
Project Manager
Ensure projects performed at the highest level, meeting goals and deadlines set by the clients.
John Spencer
Ceo
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Joy Roberts
Marketing
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Oneil Falknor
Marketing
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