The Team
John Spencer
John is responsible for contact center opperations and technology.
Heidi Spangler
Vice President
has been working in circulation and audience development for over 20 years. She was the Director of Circulation and Audience Development at Questex Media, where she developed an integrated audience database and released one of the first integrated "brand" audience audits in the industry. (what is an integrated brand audience audit). Throughout her career she has managed paid, controlled, and digital products along with lead generation and individual product sales. She has been a frequent speaker at industry events.
Ron Mckay
Ron Mckay brings extensive experience in the areas of sales & marketing, distribution channels, product roll-out and company administration.
Danero Spence
Client Relations Manager
Responsible for coordinating all International media related telemarketing projects for clients in the US, Canada and UK. Also responsible to give these clients a wonderful client experience and provide expert advice, feedback and strategies on their projects.
Rochelle Ried
Technical Director
Rochelle Reid has been with the company since January 2008, starting out as a Junior Programmer/Analyst then moving up the ranks to become the I.T. Department Manager. Her responsibilities include overseeing technological aspects of the company, including hardware, software as well as human resources, with the ultimate aim of ensuring that ADS remains competitive with Technological advances. Rochelle is a graduate of The University of Technology, Jamaica where she received her BSc. in Computer Studies and Management. Her educational goal is to complete her MSc. in Information Systems Management. Fun Fact: Rochelle loves to watch cartoons.
Franklyn Hunter
Director of Data Operations
Hi! I’m challenged with the tasks of Maintaining and supporting ADS fast growing integrated databases for clientele. Acquiring data from a vast variety of sources to convert into readable, uniform and clean information that’s accessible to modern systems/applications. Additionally, the development of systems to carry out usual operations. Importantly, the detailed processing and fulfilling of Subscription orders.
Ian Harper
Shift Manager
Primarily responsible for TM’s performance and development by encouraging best practices and establishing benchmarks to gauge such performances. Conducts Performance reviews and needs analysis to further develop TMs skillset. Maintains and improves call centre operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, managing system and process improvement and prepare such reports by collecting, analysing and summarizing data and trends.
Kamesha Whyte
Quality Supervisor
To meet quality objectives by ensuring that the quality of the calls meet the auditing expectations, track the agent's quality performance and to implement corrective measures. To prepare quality documentation and reports and to help to enhance customer-service standards.
Kerry Ann Lawrence
Financial Controller
Kerry-Ann Lawrence is responsible for all general accounting functions, which includes establishing internal control procedures. The development and production of monthly management accounts. The development and analysis of budgets and forecast and the evaluation of the organization performance and productivity.
Richard Morgan
Project Manager
Ensure projects performed at the highest level, meeting goals and deadlines set by the clients.
Joy Roberts
Joy is responsible for a marketing team in the contact center.
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